We want to make sure you are able to resolve your issue. If you need additional details or assistance check out our Epic Games Player Support help articles here:
Tax interview information: https://www.epicgames.com/affiliate/en-US/overview
How to link your existing PayPal account to your Hyperwallet: https://www.epicgames.com/help/en-US/supportacreator-c83/payment-information-c85/how-to-link-your-existing-paypal-account-to-your-hyperwallet-a4121
Hyperwallet is the payment service that we use to process payments to Epic Support-A-Creator affiliates and Fortnite and Rocket League competitive prize winners. In this video we are going to show you how to activate a Hyperwallet account in the United States and internationally.
First, we’ll show you how to activate your Hyperwallet account if you’re located in the United States. Please note that you will first need to complete a Tax Interview before you can activate a Hyperwallet account. If you are under the age of 18, your parent/guardian will need to complete the Tax Interview before they can complete your HyperWallet account setup on your behalf. For more information on the Tax Interview, click on the link in the description below.
The first time you reach the payment threshold in the Support-A-Creator program, or earn prize winnings from a Fortnite or Rocket League tournament, you will receive an email from firstname.lastname@example.org to activate your Hyperwallet account. Click on ‘Activate Pay Portal.’
To begin the activation process you need to verify your Hyperwallet account using the phone number registered in the Tax Interview or Epic Account/Organization ID. Epic Account IDs are used for individuals and can be located in two places:
– If you’re a Support-a-Creator affiliate (individual), it can be found on your Creator Dashboard, under Settings.
– If you’re a Support-a-Creator affiliate (organization), you will need to use your Organization ID, located on your Creator Dashboard, under Settings.
– If you’re a participant in a Fortnite or Rocket League tournament, it can be found on your competitive dashboard under the Tournament Prize page.
In this example, we’re going to use an Epic Account ID. Click on “Verify my account using my Epic Account/Organization ID”
Enter your Epic Account ID and click on Continue.
Enter your account profile information. Your first and last name are filled out for you from the information you provided in your Tax Interview. Select your date of birth then enter your social security number. Your phone number should be visible. If you don’t see it, enter your phone number. Finally, enter your home address and click on Continue.
Enter your password then select two security questions and enter their answers. Review the two Hyperwallet legal agreements at the bottom of the page. Check both boxes to confirm that you have read and agree to their terms and click on Continue.
Next, you need to submit verification documentation. This is used to confirm your identity with Hyperwallet. **Note that any falsification or alteration of your verification documentation is considered fraud and grounds for banning your Hyperwallet account. If your Hyperwallet account gets banned, Hyperwallet will not be able to process any of your Support-A-Creator and/or Fortnite/Rocket League payments.
Select the document type you’d like to submit. In this example, we’ll use a Driver’s License. Next, choose the issuing country. Finally, you need to upload an image of the front and back of your driver’s license. Once you do this, click on Submit Documents.
Once your documents are submitted click on Ok.
Hyperwallet needs to verify the documents you submitted. This process may take 2 or more business days for individuals, and 4 or more business days for organizations.
Log back into your Hyperwallet account. The final step is to add a transfer method to receive your payment. Click on ‘Add Transfer Method.’
Select your country and the currency you’d like to receive your payments in.
– Hyperwallet offers three methods to receive payments in the United States: PayPal, Venmo, or to your bank account. In this example, we’ll use PayPal. Note that each country will offer different payment methods, depending on what is available. . Additionally, some countries may offer local currency which will be automatically converted by Hyperwallet to the currency you selected.
If you select PayPal the email address associated with your HyperWallet account will be used by default. If you want to update this email address, please review the article How to link your existing PayPal account to your Hyperwallet, linked in the description below. Enter a name to remember this transfer method and click on Continue.
Review your Account Details, Transfer Fees & Processing Time, and Owner of Record information then click on Confirm….
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